Inventory Rule Management (AeXIRMSvc) service doesn't start.
Symantec Management Platform 7.5, 7.5 SP1
Unhandled exception in Support Service Service Restarter for service 'AeXIRMSvc'.
System.InvalidOperationException (System.ServiceProcess): Unable to start service on the computer "." AeXIRMSvc
"Windows unable to start Altiris Inventory Rule Management Service(Located on XXXXXXXXX)
Error: 1053, the service did not response to the start or control request in a timely."
Error in log is:
WebHost failed to process a request.
Sender Information: System.ServiceModel.Activation.HostedHttpRequestAsyncResult/64853936
Exception: System.Web.HttpException: The service '/Altiris/InventoryRuleManagement/Agent/InventoryRuleService.svc' does not exist. ---> System.ServiceModel.EndpointNotFoundException: The service '/Altiris/InventoryRuleManagement/Agent/InventoryRuleService.svc' does not exist.
This appears to be a problem with Certificate Revocation List (CRL).
Open Services and find [Altiris Inventory Rule Management Service]
Change Log On account from LocalSystem to Application Identity account
Open (x64) machine.config file located at C:\Windows\Microsoft.NET\Framework64\v2.0.50727\CONFIG\machine.config and look for <runtime/> in the machine.config file and change to this: <runtime> <generatePublisherEvidence enabled="false" /> </runtime>
Save the machine.config file
Verify if the [Altiris Inventory Rule Management Service] is running
Imported Document ID: TECH222695
Subscribing will provide email updates when this Article is updated. Login is required.