Inventory Rule Management Service does not start on SMP server
Last Updated April 30, 2018
Inventory Rule Management (AeXIRMSvc) service doesn't start.
Symantec Management Platform 7.5, 7.5 SP1
Unhandled exception in Support Service Service Restarter for service 'AeXIRMSvc'.
System.InvalidOperationException (System.ServiceProcess): Unable to start service on the computer "." AeXIRMSvc
"Windows unable to start Altiris Inventory Rule Management Service(Located on XXXXXXXXX)
Error: 1053, the service did not response to the start or control request in a timely."
Error in log is:
WebHost failed to process a request.
Sender Information: System.ServiceModel.Activation.HostedHttpRequestAsyncResult/64853936
Exception: System.Web.HttpException: The service '/Altiris/InventoryRuleManagement/Agent/InventoryRuleService.svc' does not exist. ---> System.ServiceModel.EndpointNotFoundException: The service '/Altiris/InventoryRuleManagement/Agent/InventoryRuleService.svc' does not exist.
This appears to be a problem with Certificate Revocation List (CRL).
Open Services and find [Altiris Inventory Rule Management Service]
Change Log On account from LocalSystem to Application Identity account
Open (x64) machine.config file located at C:\Windows\Microsoft.NET\Framework64\v2.0.50727\CONFIG\machine.config and look for <runtime/> in the machine.config file and change to this: <runtime> <generatePublisherEvidence enabled="false" /> </runtime>
Save the machine.config file
Verify if the [Altiris Inventory Rule Management Service] is running
Imported Document ID: TECH222695
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