The Local Update Host (LUH) is showing as “status unknown”.
On the LUH machine, in logs:
Windows XP / Windows Server 2003: C:\Documents and settings\All users\App data\Symantec.cloud\Logs\12000\ Liveupdate_ssliveupdate_0.log
Windows 7 /windows server 2008: C:\Program data\Symantec.cloud\Logs\12000\ Liveupdate_ssliveupdate_0.log
The following errors are seen:
Failed to get CSP Enable value - m_SettingsMgr.GetDword(0, CSP_ENABLE_KEY_VALUE, dwValue, CSP_ROOT_KEY) failed, err: 0x80000100
Failed to get CSP Host value - m_SettingsMgr.GetString(0, CSP_HOST_KEY_VALUE, CSP We need to the given below log location to find the error. Client::CCSP::IsDefaultCSPExpired. Config.m_strHost, CSP_ROOT_KEY) failed, err: 0x800001000 Client::CCSP::IsDefaultCSPExpired.
Reboot the LUH machine, if the issue persists then check the following:
Go to Start -> Run -> Services.msc
Verify the LUH service is running (ssCSPProxySvc)
Start the service if it's not running, you may need to try and start it multiple times.
Start the SEP.cloud client service, this may take a couple tries
Verify that the issue is now resolved.
Imported Document ID: TECH222791
Subscribing will provide email updates when this Article is updated. Login is required.
Thanks for your feedback. Let us know if you have additional comments below. (requires login)
Subscribed to the Article.
Unable to subscribe
Thanks for your additional feedback !!!
Enterprise Support Virtual Agent
Rate Me :
Tell us more:
Welcome! My name is Sami, the Enterprise Support Virtual Agent answering technical support questions.