KNOWN ISSUE: Symantec Management Agent (Altiris Agent) crashes if we upgrade agent from SMP 7.1 SP2 to 7.5 HF6
Last Updated July 18, 2014
Symantec Management Agent (Altiris Agent) crashes if we upgrade agent from SMP 7.1 SP2 to 7.5 SMP 7.1 sp2 to 7.5 HF6 on windows 7 64 bit machine.
Steps: 1. Have a setup installed with SMA 7.1 SP2 (64 bit) in win 7 64 bit os 2. Upgrade to SMA 7.5 HF6 client
Observations: Altiris Agent crashes, even if user manually starts the service again it crashes.
Known issue. Shutdown of surrogate fixed (AeXNSAgentHostSurrogate32.exe)
This issue has been reported to the Symantec Development team.
There is a pointfix available to be used on top of ITMS 7.5 HF6 (DOC7337). See attached "Pointfix_eTrack3537824_7.5_HF6_SMA.zip" file
SMP 7.5 with HF6 installed (to be installed on top of Hotfix 6)
HOW TO INSTALL THIS POINTFIX:
Extract files from the archive to the NS hard drive. Make sure Point Fix is not extracted to Altiris install directory (or any subfolder to it).
Execute PFInstaller.exe with administrative privileges (right-click > Run as administrator). Select "Install Files".
Accept UAC (User Account Control) if prompted, select Install Files. Old binaries will be automatically backuped to the Backup folder at the same location where PFinstaller is and replaced with the new ones. Log-file Log.txt will be created at the same location where PFinstaller is.
Close PFInstaller window.
HOW TO UNINSTALL THIS POINTFIX:
Make sure that Backup subfolder is located in PFinstaller directory
Execute PFInstaller.exe with administrative privileges (right-click > Run as administrator). Old binaries will be repaired from Backup folder located at the same location where PFinstaller is. NS services should be started automatically.
New SMA Agent Package is created & Agent version is ‘7.5.1676.1’
Shutdown of surrogate fixed (AeXNSAgentHostSurrogate32.exe) – now global event is used only during SMA service shutdown, shutdown of surrogate process by other reasons will not affect execution of other instances of surrogate process.
Upgrading to ITMS 7.5 HF6 from ITMS 7.1 SP2 or 7.1 SP2 MP1