Uninstalled files are still displayed in the Audit Software report and not correctly removed from the database after running file inventories.
This issue was fixed in a previous version but has returned in 7.5 SP1. NSEs were not being properly flagged to have the uninstalled files delete from the database.
This has been resolved in 7.5 SP1 Hotfix 3 and later, please update to the current hotfix version. The fix is in on the agent side so the updated agent needs to be deployed. Please note that the fix does not retroactively remove uninstalled files from the database, it will only ensure that future inventories properly remove uninstalled files.
To remove existing incorrect data from the database, it is recommended that the Inv_Installed_File_Details table be truncated and a new file inventory is scheduled to run shortly thereafter to minimize any impacts on reporting and application metering results. Symantec recommends performing a backup of the database prior to removing any data from the Symantec_CMDB.
ID: Etrack 3594816
Imported Document ID: TECH223880
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