In the dialog, "Please select your support entitlement," select the relevant entitlement, and click Next.
In the dialog, "New case details," enter the following:
Preferred contact method
Click Create. A progress indicator appears, and a final status of the upload will indicate success or failure.
Enter this information as accurately and thoroughly as possible to assist Support in understanding your issue. If an issue is difficult to convey in the description field, consider contacting Support by phone.
If an issue’s severity is rated as "A production or mission-critical system is down," a warning appears indicating that you should contact Support by phone.
Add evidence to an existing case
In the dialog, "Please select the case you wish to update," select the appropriate case, and click Next.
Provide any relevant comments.
After submitting, a progress indicator appears, followed by a final status report.
Upload data without a Symantec Identity account
Contact Support and request credentials for this purpose.
Once you receive the credentials via email, use them to authenticate.
After authentication, select the appropriate case, and click Begin Upload.
Imported Document ID: TECH224613
Subscribing will provide email updates when this Article is updated. Login is required.
Thanks for your feedback. Let us know if you have additional comments below. (requires login)
Subscribed to the Article.
Unable to subscribe
Thanks for your additional feedback !!!
Enterprise Support Virtual Agent
Rate Me :
Tell us more:
Welcome! My name is Sami, the Enterprise Support Virtual Agent answering technical support questions.