When a user navigates to a web site and enters their credentials, they are asked to save the site to the list of browser add-on sites and connector options in their SSO portal. This process should save the credentials successfully and proceed to add the site.
VIP Access Manager presents a blank yellow background page and the connector doesn't save.
Firefox browser configuration is set to "Never remember history." This tells the browser to treat all browser sessions the same as private browsing.
All VIP Access Manager browser add-ons are incompatible with, or do not support private browsing. Thus, the intended connector target site cannot be saved.
Browser should be set to save some history (at least the past 24 hours).
The compatibility issue with private browsing appears to apply to all VIP Access Manager browser add-ons (Chrome, Firefox, Safari, and Internet Explorer) regardless of OS.
Imported Document ID: TECH225353
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