NMS enrollment/corporate licensing through the Mobility Manager invitation is incredibly difficult for end users and involves some specific timing related steps to perform permanently.
After a successful Enterprise licensing The NMS app will now no longer be licensed and the screen to pay for a valid license will appear.
The licensing page redirect is processing the licensing request a second time, and if it is stopped before it can complete that process, then there will be no issue. It is possible that there is a timeout period for this process, but its keep-alive session duration has not yet been determined. The following steps explain the reproduction of this issue:
1. Click the 'Users' blade and select the 'Enrollment tab from the Mobility Manager. 2. Select the 'Invite Users' blade and click the 'Send NMS Invite' button. 3. Type in an email address accessible to an Android Device in the 'Users:' field. 4. Press the 'Send Invite' button located in the bottom right corner of the 'Invite Users to Norton Mobile Security (NMS)' window. 5. Access the email that was sent out from the Mobility Manager labeled as 'Mobility Manager Invitation'. 6. Click the orange 'Install' button located toward the bottom left of the email. 7. If the 'Play Store' application is not automatically initiated, then choose it from the prompt that appears. 8. Press the 'Install' button and the back button to move back to the email. 9. Once the installation has completed, click the blue 'Enroll' link located toward the bottom left of the email. 10. The web browser will open, forward the session to a licensing link for NMS, the NMS app will open, and it will successfully be licensed. 11. Go back to the web browser and notice a spinning icon in the center of the window. 12. If this screen is not closed immediately, the licensing session continues to stay active and will forward the already used license to the NMS app. 13. It will open again and this time it will be prompted to use a license which is no longer valid. 14. The NMS app will now no longer be licensed and the screen to pay for a valid license will appear.
The workaround to this issue is to close the browser tab as mentioned in step 12 within 1 second of going back to the browser. If the web browser is simply dismissed by ending the process, it does not resolve this issue as it simply returns to where it left off (with default settings).
The fix to this issue will be to have the Mobility Manager's website NMS app redirect have an acknowledgement check upon returning to it to stop it from attempting to license the already licensed NMS agent. Our Development team is working on a solidified fix for this and is evaluating it for a future release of Mobility Suite.
SaaS/On-Prem 5.0.2 RHEL/CentOS 6.4/6.5 MySQL 5.1/5.6/Oracle 11g R2
Imported Document ID: TECH225734
Subscribing will provide email updates when this Article is updated. Login is required.