2. After I had found that the name.domain and fqdn resource keys did not match on the two resources and were preventing them from merging I then ran the following command against the managed MAC machine to tell the agent to ignore the record for name.domain:
sudo ./aex-helper agent -s MachineID ignore_resource_keys "adnamedomain"
* This command can be found under /opt/altiris/notification/nsagent/bin/... further details can be found in HOWTO60919*
3. Next I found that the fqdn resource key was not matching because the Managed MAC agent was sending up the domain name from the DNS server which was configured first in line on the mac (This DNS server was configured for a different domain than AD import was pulling from). We moved the DNS server which had the same domain name that AD Import was using to be first in line on the MAC machine. After doing this the next time the MAC sent up a basic inventory it reported the same fqdn which the AD import record was showing. This caused both records to merge using FQDN and they became one machine inside of the Management console.
After doing these steps you may have to remove the resources from the console and then update configuration and send basic inventory to have the record created without the name.domain resource key.
Symantec Management Platform 7.5 SP1 HF3 with Macintosh agents using AD Import
Imported Document ID: TECH226150
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