SIM (Symantec Installation Manager) fails during install or repair with Exception encountered while verifying webservice: YourServerFQDN/Altiris/NS/Services/NSConfigurationWebService.asmx
Article ID: 161802
Updated On:
Products
Issue/Introduction
During an install or repair SIM fails with an error:
Exception encountered while verifying webservice: YourServerFQDN/Altiris/NS/Services/NSConfigurationWebService.asmx
Exception encountered while verifying webservice: YourServerFQDN/Altiris/NS/Services/NSConfigurationWebService.asmx
Environment
ITMS 7.5 SP1 and later
Proxy
Cause
During a install or repair SIM may try to contact any of the following services.
/Altiris/NS/Services/NSConfigurationWebService.asmx
/Altiris/NS/Services/ProductConfigurationWebServer.asmx
/Altiris/NS/Services/ServiceConfigurationWebService.asmx
Using IE the URL http://YourServerNameFQDN//Altiris/NS/Services/NSConfigurationWebService.asmx would fail.
Using IE the URL http://LocalHost//Altiris/NS/Services/NSConfiguration/WebService.asmx would fail.
SIM connects to the services with the FQDN of your server and it would fail.
Resolution
The environment had a proxy server that was in use. In Internet Explorer we checked the Tools>Internet Options>Connections>LAN settings and put a check in "Bypass proxy for local addresses". This allowed Internet Explorer to open the URL.
In the Symantec Management Console goto Settings>All Settings>Notification Server Settings> Proxy tab and put a check in the "Bypass proxy for local addresses"
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