The following SNMP Alerts are built into Altiris Monitor Solution / Pluggable Protocols Architecture by default and when enabled they will come in as unrecognized in the event console. Here is a list of the
There is no associated error. The only issue that will be seen is that expected SNMP alerts will show up in the event console as unrecognized.
The cause of this issue is a misconfiguration in the PluggableProtocols_Alerts.config file. In 7.5 there was an additional tag added to this file that was not present in 7.1. The new tag is <enterpriseOID>. The data within this tag is now expected to be read by Altiris and if the data is not present within that tag it will come in as unrecognized. In this case the data is there but it is incorrect/incomplete.
To resolve this issue replace the existing PluggableProtocols_Alerts.config file with a complete and working version which is attached to this document below.
1.) Download the PluggableProtocols_Alerts.config file listed below. 2.) Navigate to InstallDrive:\Program Files\Altiris\PluggableProtocols\Config and backup the current PluggableProtocols_Alerts.config to a different directory. 3.) Overwrite the old PluggableProtocols_Alerts.config file in the InstallDrive:\Program Files\Altiris\PluggableProtocols\Config with the new provided file. 4.) Access InstallDrive:\Program Files\Altiris\Notification Server\Bin and run the following command: "<Install Directory>:\Program Files\Altiris\Notification Server\Bin\aexconfig.exe" /configure "Install Drive:\Program Files\Altiris\PluggableProtocols\Config\PluggableProtocols.config" (it is best to have the Altiris Log Viewer open so you can track progress. This aexconfig run should take 3-4 minutes)
ITMS 7.5 SP1 Altiris Monitor Solution 7.5 SP1
Imported Document ID: TECH229027
Fixed version of PluggableProtocols_Alert.config for 7.5