If you use the Add new reference option on the Incident Process View page instead of Manage Related Configuration Items you can create non-CMDB based references for an incident. However when you then use the Manage Related Configuration Items process type action to add CMDB based references an error is generated.
Application Name : SD.AssetViewProject
Log Level :Error
Exception in Component: Get Item By Guid = SingleItem
Error Message: Server was unable to process request. ---> The specified item guid does not exist.
Error Message: test cannot be converted to a Guid
Stack Trace: System.Exception: test cannot be converted to a Guid ---> System.FormatException: Guid should contain 32 digits with 4 dashes (xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx).
The SD.AssetViewProject wasn't designed to handle non-CMDB based references.
Symantec Development has created a point fix for this issue. The point fix for this issue and all other point fixes for ServiceDesk 7.5 SP1 can be found in TECH212326.
ServiceDesk 7.5 Service Pack 1
Imported Document ID: TECH229050
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