Windows credential resources were created with 'Create Resource for SMP' component and had no access to Symantec Management Console.
Workflow component 'Create Resource For SMP' is based on ResourceModel.asmx web service and accounts created with that API do no have SID keys created, therefore the login gets access denied to Symantec Management Console.
When 'Create Resource for SMP' component is executed, it calls ResourceModel.asmx web service via method CreateNewResource. Support found windows credentials, created via this web method do not have resource keys 'sid' and 'localusername' created. Accounts without SID aren't able to log in to the console. It was reported to engineering.
ResourceModel functionality was revised in the pointfix for ITMS 7.5 SP1 HF5 and is also included in the hotfix release for ITMS 7.6. A pointfix was developed in a form of a new API added to ResourceModel.asmx, as a method CreateAccount. This change is also targeted for inclusion in ITMS 7.6 hotfix release. For use with the Workflow: It requires to generate a web service caller component using Web Service Caller Generator. Accounts created via this component are able to log in to Management Console. Pointfix needs to be requested from support and is not applicable for any other ITMS version than 7.5 SP1 HF5.
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