Outlook monitoring issues for endpoint users working offline
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Outlook monitoring issues for endpoint users working offline

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Article ID: 161899

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Updated On:

Products

Data Loss Prevention Endpoint Prevent Data Loss Prevention Enforce Data Loss Prevention Data Loss Prevention Core Package Data Loss Prevention Endpoint Suite Data Loss Prevention Enterprise Suite Data Loss Prevention Plus Suite

Issue/Introduction

If a user is working offline in Outlook and user details are not cached on the monitored endpoint the following may occur:
  • Policies with Sender/User Pattern specified may not monitor Outlook
  • Generated incidents (by policies other than those with Sender/User Pattern specified) display the sender email id as "Distinguished User Name" instead of the actual "Email-id."
This behavior may occur in all versions of Outlook clients including Outlook 2013.

Resolution

Cache user details on the endpoint.
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