When attempting to install the DLP SharePoint Solution on DLP version 11.x or 12.0 with Symantec_DLP_Solution.exe a timeout error occurs.
Install process is noted on page 1220 - 1222 of the Symantec_DLP_12.0_Admin_Guide.pdf.
Initial install attempt shows all preliminary checks are met, however the deployment process to all Web Applications in SharePoint do not complete.
↵When the timeout error happens the following information is displayed:
Info: ***** SOLUTION DEPLOYMENT *****
Info: Deploying to web application : All (No WebApplication Resources).
*Error: ***** ERROR *****
*Error: Timeout error
Additionally within Event Viewer under the 'Applications' section a related error post deployment attempt may exist.
Event Type: Information Event Source: McLogEvent Event Category: None Event ID: 257 Date: 7/30/2013 Time: 9:39:42 AM User: NT AUTHORITY\SYSTEM Computer: SERVERNAME Description: Would be blocked by access protection rule (rule is in warn-only mode) (Common Standard Protection revent common programs from running files from the Temp folder)
AV related software blocked application from running files in the Temp folder.
Proper Anti-Virus exclusions must be in place to allow SharePoint to deploy solutions to Web Applications.
AV Admin will need to configure exclusions for SharePoint Central Administration tool.
Workaround: Disable McAfee and reboot the WFE (Web Front End) server then attempt deployment again. NOTE: If McAfee or related AV software is not able to be configured locally you will need to contact your AV management team.
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