Application Metering usage data inconsistency. Associated software exe files will be removed overnight. Thus the software utilization will not show correctly in the ECV or the Underutilized Software report.
The application usage for at least three software products is inconsistently displayed. The three products are: MS Access 2003 MS Access 2007 MS Visual Studio 2008 Professional
They created the software products for the above as they have done with all of their other software products. The "Identify Inventory" tab displays the associated inventory data. The "Meter / track usage" tab shows the associated data. When they create the software product they do associate the exe files for tracking purposes. Overnight, when the NS.Nightly schedule to association software components to software products scheduled task run it deletes one of the exe files associated with the software product on the Meter / track usage tab.
They have noticed that on these products when they add a program for tracking purposes that there are two versions of the exe with the same version number. They add both to the product. Overnight one of the two duplicates is removed from the product. It seems as if the one that is removed is the one that was working for metering purposes. So both the Activity Center "Software Product License and Usage" web part does not show the metered software correctly, none in use, and the "Underutilized Software" report does not show any in use. But, if he manually adds the missing association back into the product both the Activity Center and the report will again show the correct numbers.
Removing and recreating the software product does not correct this issue.
The "Underutilized Software", or a clone of it, will show what appears to be correct utilization at one time. Then overnight, after the NS.Nightly schedule runs, the report will show "0" (zero) in use. If he re-associates the .exe files then the report will again show the expected count.
The Application Metering Configuration page is configured as follows: Under "Data Purging": "Purge events older than:" is selected and set to 150 days. "Purge reports older than:" is selected and set to 150 days.
Under "Summary Data:" "Purge when older than:" is set to 12 months. "Purge archives older than:" is selected and set to 18 months.
The customer needs an explanation as to why this is happening and needs a way to prevent it from happening again. They need the report to show accurate data.
None at this time. This has been referred to our Development for review.
Development has provided a point fix in ETrack 3793806 that is supposed to correct this issue. I have attached that point fix and its signoff doc to this article.