Symantec Management Agent (aka Altiris Agent) fails to upgrade on Windows 7 or Server 2008 R2 Machines. In some instances the base Altiris Agent is installed but the Agent UI is missing tabs (like Package Server, Task Status, etc) or it doesn't open or subcomponents (like Altiris Base Task Handlers) are missing.
From Agent Install Logs (under C:\ProgramData\Symantec\Symantec Agent\Logs):
Open Windows Services and look for "Application Experience" service (AeLookupSvc). It is usually set by default to "Manual" Startup type. Make sure it is started.
After this Microsoft Service is running again, you can try to push or pull the Altiris Agent again Note: If the Altiris Agent is already partially present on the machine, you can run directly AeXNSC.exe /reinstall path="C:\Program Files\Altiris\Altiris Agent" in order to get the missing parts reinstalled.
Applies To: SMP 7.1 SP2 MP1.1, 7.5+, 7.6+, 8.0+
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