Errors in the Symantec Management Platform (SMP) server logs indicating the 'NS Agent Account' does not have 'read' rights to some resource or resources.
Failed to load inventory. The current user 'NS Agent Identity' does not have required permission 'read' to load item:
Permissions for some resources have been changed for the NS Agent account. This account is an internal account used by Cloud Enabled Management (CEM).
Read permissions will need to be restored to the problem resource.
Note: If the GUID referenced by the error is 77c8ceca-9093-4cef-af21-68ddd9c13d86then please see KB:Tech230439 for specific instructions.
Identify the folder name and the parent folder name of the resource that permissions need to be restored to. This can be done with the following query by replacing the '<Folder_Guid_goes_here>' with the GUID from the error message.
--Looking for the parent folder of a dataclass
Declare @folderguid uniqueidentifier set @folderguid = '<Folder_Guid_goes_here>'
select vi1.Name as [Folder Name],itf.ItemGuid as [Folder Guid],vi2.Name AS [Parent Folder Name],itf.ParentFolderGuid AS [Parent Folder Guid] from ItemFolder itf join vItem vi1 on vi1.Guid = itf.ItemGuid join vItem vi2 on vi2.Guid = itf.ParentFolderGuid where itf.ItemGuid = @folderguid
Using the name for the resource folder use the following steps to locate the data class that needs the permissions changed and give the "NS Agent Identity' the read permissions to it.
Navigate to: Settings> Security>Permissions to open the security role manager
Set the role to administrator
Set the view to "All Items"
Select the 'eyeglasses' icon to display hidden resources. This is nesseccary since any of the resources that the NS Agent Identity needs are hidden.
Locate the resource identified by the query in step #1.
In the right pane click the "Advanced" button at the bottom of the page
If the NS Agent Identity does not have read rights assigned you must add them.
If the NS Agent Identity is missing you can add it by:
Click the + button to add a trustee
Change to the Group dropdown to accounts.
Select the NS Agent Identity and click the OK button.
Make sure the NS Agent Identity has read rights and save changes.
Note: It may be neccessary to repeat the query in step 1 by replacing the GUID you enterd with the one it returns for the parent folder. This will climb backwards through the structure and give you a clue as to where the resource you are looking for may be. It may also be neccessary to work with a higher tier resource and allow the permissions to inherit down.
Subscribing will provide email updates when this Article is updated. Login is required.