Error: "Uninstall this app now because it isn't compatible with Windows 10" after upgrade to Endpoint Protection 12.1.6 MP1 or later
Last Updated October 17, 2017
If you upgrade Symantec Endpoint Protection (SEP) from 12.1.5 or earlier to 12.1.6 MP1 or later, and then upgrade to Windows 10, you see an error message that you must first uninstall Symantec Endpoint Protection.
This error occurs even though upgrading Windows with Endpoint Protection 12.1.6 MP1 or later installed is supported according to product documentation.
The alert reads as follows:
What needs your attention
The following things need your attention to continue the installation and keep your Windows settings, personal files, and apps.
The alert lists Endpoint Protection, and further advises:
Uninstall this app now because it isn't compatible with Windows 10.
This issue occurs because additional Endpoint Protection upgrade processes have not completed. Therefore, the Windows upgrade detects product files from an earlier Endpoint Protection version that does not support Windows 10.
Do not uninstall Endpoint Protection as prompted. Instead, follow these steps:
Cancel the Windows 10 upgrade.
In Windows Explorer, open the file roru.log. You can find this file in the following default locations:
Windows Vista and later: C:\ProgramData\Symantec\Symantec Endpoint Protection\CurrentVersion\Data\Install\Logs\
Windows XP: C:\Documents and Settings\All Users\Application Data\Symantec\Symantec Endpoint Protection\CurrentVersion\Data\Install\Logs\
If you see the word Finished, close the file, then start the Windows 10 upgrade again.
If you do not see the word Finished, close the file. You can check the file again at a later time to see if Finished appears.
To prevent this issue, you can do one of the following before you upgrade the operating system to Windows 10:
Uninstall the earlier version of Symantec Endpoint Protection.
Upgrade to 18.104.22.168 with the following command line switches: setup /v"/l*v c:\log.txt MIGRATIONDELAY=1 MAXMIGRATIONDELAY=1"
Check roru.log as noted above to see if all upgrade processes have completed.
Warning: Remove any folders that contain older Symantec Endpoint Protection installation files from the computer before you upgrade to Windows 10 Fall Creators Update. Folders with Symantec Endpoint Protection installation files that are left directly on the Desktop or in Program Files blocks the Windows upgrade installer.
You should remove these folders from these locations even if Symantec Endpoint Protection is not currently installed.
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