When rebooting the system after installing Symantec Encryption Desktop, PGP tray fails to start and crashes with message "PGP tray has stopped working".
Problem Event Name: BEX
Application Name: PGPtray.exe
Application Version: 10.3.2.16620
Application Timestamp: 55485903
Fault Module Name: StackHash_0a9e
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Offset: 00000000
Exception Code: c0000005
Exception Data: 00000008
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033 Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
This issue may be related to the Microsoft Data execution prevention (DEP) tool. DEP is a set of hardware and software technologies that perform additional checks on memory to help protect against malicious code exploits.
This issue may be resolved by using the following steps:
Right-click Computer icon on the Windows Desktop and select Properties.
Click Advanced system settings and then Performance > Settings.
Click the Data Execution tab and make sure "Turn on DEP for essential Windows programs and services only" is enabled.
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