You have installed a newer version of CCS e.g. CCS 11.1 and need to update your Agents.
However your CCS environment does not have internet access.
CCS is unable to download the update from LiveUpdate.
You can either setup and configure liveupdate administrator to download the updates to a system in your environment that does have internet access that you can point the CCS App Server to that will download the CCS updates.
You if you have access to a test environment you can copy the update from "C:\ProgramData\Symantec\CCS\LiveUpdateStaging\CCS_AGENT_PU" and then copy it to your App Server you need to get the APU on.
Then run a "Check Updates" to update CCS so it pulls in the update.
You can then update your Agents.
For an example of the directory to copy over would look like "CCS1110.11_10_10000_1160_CCS_AGENT_PU"
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