Unable to start the Control Compliance Suite Application Server Service. Unable to launch the Control Compliance Suite Console.
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Unable to start the Control Compliance Suite Application Server Service. Unable to launch the Control Compliance Suite Console.

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Article ID: 162195

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Updated On:

Products

Control Compliance Suite Control Compliance Suite Standards Server Control Compliance Suite Standards Module

Issue/Introduction

Unable to start the Control Compliance Suite (CCS) Application Server Service. Unable to launch the Control Compliance Suite(CCS) Console.

Error 1053-The service did not respond to the start or control request in a timely fashion.

Windows Event Viewer shows the following error message-
The Symantec Application Server Service terminated unexpectedly.

Environment

CCS 12.6.x Application Server 

CCS databases: CSM_Db and CSM_Reports

Resolution

Verify that the following:

  1. Verify the following service on the SQL Server hosting the CCS databases is running.  If it is not running, restart it:

    SQL Server (MSSQLSERVER)
  2. Verify there is enough free space on the database.