On-demand scans hang when scanning specific .lnk files.
Last Updated October 26, 2015
When running an on-demand scan with Symantec Endpoint Protection (SEP), the scan appears to hang after scanning specific .lnk files (i.e. shortcuts). After this occurs, some users may also notice that the client cannot update AV definitions on the system until they reboot the system.
After the issue is observed, the VPDebug logs will show behavior such as the following, indicating that outstanding ccEraser instance is preventing definitions from unloading.