When logging into Symantec Data Center Security Server (SDCSS) Console it hangs. If you edit a policy, or click on something that requires a query to the database, it will hang for a few minutes. This only appears to happen when you launch the console and after approximately 5-10 minutes will go away.
There aren't any error messages but if you open task manager and look at the processes you will see console(32).exe that is consuming 25% consistently. The value does not appear to decrease.
Things to verify
Are multiple users logged into the console?
Are they having other issues related to database maintenance (transaction logs full?)?
Are all users seeing the behavior?
Can you view the database settings from the Console?
In this case the cause was related to a corrupt user account within SDCSS. A way to test to see if this is the cause is to login using another account and see if the behavior goes away.
To resolve the issue:
Log in to the Console as symadmin or another local account.
Go to the Admin\Users tab and delete the account that causes the behavior.
Create a new account (be sure to add the correct role to match the account that was removed).
Login with the new account to verify the problem is now resolved.
Subscribing will provide email updates when this Article is updated. Login is required.