How to Install Helpdesk for Symantec Endpoint Encryption 11.0
Last Updated August 04, 2016
Requirement is to setup the Helpdesk for Symantec Endpoint Encryption 11.0 Upwards
To install the SEE Helpdesk component on one of the Client machines ( win 7/Win 8/Win 8.1) Helpdesk is a console that is used by support engineers in any organization to achieve one of the following results.
Help Desk Recovery
Legacy OTP Recovery-Online
Legacy OTP Recovery-Offline
Mac Personal Recovery key program
In order you achieve this follow the steps as below
On the Windows 7/8/8.1 Machine go to the Server Installers ( Symantec Endpoint Encryption 11.0 ) - Zip folder
Extract the contents to a location locally
Double click on SEE Management Agent x64 ( depending on the OS version )
Ensure you select the Option for SEE server
Browse to the right Database Instance
Use Windows Authentication to proceed with the Installation
Once this is done move to the next installer
Double click on SEE helpdesk x64
Finish the installation
On the server Side:- ( SEEMS )
Open the SEEMS configuration manager
Under Server Roles:-
Turn on the "Manage Server Roles"
Add the user ( help desk )
Assign the Help desk Permission to the same user
Click on Save
Now upon the Next reboot this user should be able to open the SEE management Console on his/her Windows Machine
** In case if any issues arise on the Database Access ( Errors which relate to this USER not able to access the DB ) , please ensure you add this user to the SQL Database "logins" and give the Role membership of DB_reader and DB_writer
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