Symantec Endpoint Protection Manager (SEPM) is failing to create forward merge delta files for antivirus definitions
Error messages and other symptoms
Directory of C:\Windows\ServiceProfiles\NetworkService\AppData\Local\Temp ... 08/14/2015 11:03 AM <DIR> SymDelta_1092 08/13/2015 01:42 PM <DIR> SymDelta_2968 08/13/2015 01:31 PM <DIR> SymDelta_3144 08/13/2015 06:19 PM <DIR> SymDelta_3764 08/16/2015 11:59 AM <DIR> SymDelta_6368 08/17/2015 01:32 AM <DIR> SymDelta_6576 08/13/2015 06:58 AM <DIR> SymDelta_6684 08/17/2015 06:19 AM <DIR> SymDelta_8820 08/15/2015 12:32 PM <DIR> SymDelta_9808 08/12/2015 11:01 PM <DIR> SymDelta_9992 ... Directory of C:\Windows\ServiceProfiles\NetworkService\AppData\Local\Temp\SymDelta_1092 08/14/2015 11:03 AM <DIR> . 08/14/2015 11:03 AM <DIR> .. 08/14/2015 11:04 AM <DIR> xdelta150804016_To_150813035.dax.tmp 08/14/2015 11:03 AM <DIR> xdelta150804016_To_150813035.dax_MERGE_.tmp 0 File(s) 0 bytes Directory of C:\Windows\ServiceProfiles\NetworkService\AppData\Local\Temp\SymDelta_1092\xdelta150804016_To_150813035.dax.tmp 08/14/2015 11:04 AM <DIR> . 08/14/2015 11:04 AM <DIR> .. 08/14/2015 11:03 AM 34 CATALOG.DAT.DIFF 08/14/2015 11:04 AM 1,446 cur.scr 08/14/2015 11:03 AM 20,792 ESRDEF.BIN.DIFF 08/14/2015 11:03 AM 6,216,022 HF.DAT.DIFF 08/14/2015 11:03 AM 2,149,802 HP.DAT.DIFF 08/14/2015 11:03 AM 6,700,170 TCDEFS.DAT.DIFF 08/14/2015 11:03 AM 24,929 TCSCAN7.DAT.DIFF 08/14/2015 11:03 AM 424 TCSCAN8.DAT.DIFF 08/14/2015 11:03 AM 113,086 TCSCAN9.DAT.DIFF 08/14/2015 11:03 AM 42 TINF.DAT.DIFF 08/14/2015 11:03 AM 37 TINFL.DAT.DIFF 08/14/2015 11:03 AM 72 TSCAN1.DAT.DIFF 08/14/2015 11:03 AM 1,110 V.GRD.DIFF 08/14/2015 11:03 AM 322 V.SIG.DIFF 08/14/2015 11:03 AM 322 V1.SIG.DIFF 08/14/2015 11:03 AM 9,331 VIRSCAN1.DAT.DIFF 08/14/2015 11:03 AM 85 VIRSCAN2.DAT.DIFF 08/14/2015 11:03 AM 106 VIRSCAN3.DAT.DIFF 08/14/2015 11:03 AM 57 VIRSCAN4.DAT.DIFF 08/14/2015 11:03 AM 96,905 VIRSCAN5.DAT.DIFF 08/14/2015 11:03 AM 36,181 VIRSCAN6.DAT.DIFF 08/14/2015 11:04 AM 2,344,246 VIRSCAN7.DAT.DIFF 08/14/2015 11:04 AM 562 VIRSCAN8.DAT.DIFF 23 File(s) 17,716,083 bytes
This problem may occur when SEPM is installed on 32-bit machines and the forward delta generation is merging a group of smaller files whose accumulated size is greater than about 100MB. NOTE that the ZERO BYTE DAX error and temp folder accumulation may be a result of other issues; please consult Symantec Technical Support to confirm root cause.
A workaround is to limit the delta size to something under 100MB for 32-bit operating systems:
Symantec is aware of this issue and is working on a fix to the product so that the workaround will be unnecessary. This article will be updated as new information becomes available.