This solution guides portal users on how ro review the device details that belong to his/her organization.
Reviewing device details (Please refer to the portal guide in the portal downloads section: Symantec MSS Portal Users Guide page 102-103)
You can view the details of a device from the Devices page. The Device Detail page provides information about a particular device and lets you view the device description, related devices, related requests, related organizations, related entitlements, change managers, and traffic reports. The ability to view detail items depends on your access level or permissions.
To view device details 1. In the MSS portal, click the Devices tab. 2. In the Devices grid, click the Search Code to go to the Device Detail page and review details of the selected device.
To view related devices 1. In the Device Detail page, click the Related Devices tab. 2. In the Related Devices grid, click the Search Code to go to the Device Detail page and review details of the selected device.
To view related requests 1. In the Device Detail page, click the Related Requests tab. 2. In the Related Requests tab, click the Request ID to view the related request.
To view affected organizations 1. In the Device Detail page, click the Related Organizations tab. 2. In the Related Organizations grid, click the organization Name to view details of the related organization.
To view related entitlements ◆ In the Device Detail page, click the Related Entitlements tab
To view change managers 1. In the Device Detail page, click the Change Managers tab. 2. In the Change Managers grid, click the Last Name to view change manager details.
To view the traffic report 1. In the Device Detail page, click the Traffic Report tab. 2. In the Traffic Report tab, click the timeframe you want to view for each chart.
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