Certificate error when deleting Symantec Services from vCenter
Last Updated August 15, 2016
In order to re-deploy the Symantec Threat Protection you must delete the Symantec Services from vCenter. However when you try to delete the services you receive a Certificate Error.
Error during REST callback: DELETE to the registered ServiceManager at https://<IP of DCS:SA Server>/sis-ui/vcnsCallbackvmware/2.0/si/serviceprofile/serviceprofile-## caused by : I/O error.
java.security.cert.CertificateException <Thumbprint from previous certificate> not equal <Thumbprint from new certificate>; nested exception is javax.net.ssl.SSLHandshakeException:...
The Symantec Services in vCenter are from the previous deployment and have the Thumbprint from the previous deployments certificate.
Connecting to NSX via REST Client
Go to https://www.base64encode.org and use this site to encode the NSX Administrator Accounts username and Password in the format of; username:password. Example using Default NSX Administrator account: admin:pass@123
Depending on your REST Client, the steps for adding the headers are different. But for the Header you want to use: Authorization: Basic <Encoded Username and Password from Step 2> Example: Authorization: Basic YWRtaW46cGFzc0AxMjM=
With GET selected click Send Status should display 200 OK.
Finding the Symantec Service Manager object
With the REST Client connected scroll down until you find: <name>Symantec Service Manager</name> <description>Symantec DCSS Service Manager</description>