When a custom item that has default base resource type is received, the following error is displayed: The catalog item does not have a creatable resource type.
Full steps to get this error include:
1. Creation of custom Resource Type with base resource type to be any default resource, e.g. Asset
2. Adding the fixed catalog item with created custom resource type in "Creatable Catalog Item Details"
3. Add the fixed catalog item into catalog, create a purchase order with line items (add a fixed catalog item created earlier)
4. Try to "Receive Items" on that purchase order
In Receive Items page, select Stockroom to receive to and option to "Create a new Resource". After clicking on Receive button, you will get an error message: The catalog item does not have a creatable resource type.
NB! Issue is not reproducible for default Resource types, e.g. Computer selected in "Creatable Catalog Item Details" for fixed asset.
Logs will have following error:
Error in ReceiveItems.aspx: unable to receive for catalog item: 5cb1adca-9ed4-4744-8252-a859189e244d. The catalog item does not have a creatable resource type.
Symantec is aware of this issue. Fix is insluded in ITMS 7.6 HF6
Subscribing will provide email updates when this Article is updated. Login is required.