You receive an error on a computer with Endpoint Protection Small Business Edition Cloud (SEP SBE Cloud) when opening a Microsoft Office product.
The procedure entry point __crtCreateSymbolicLinkW could not be located in the dynamic link library C:\Program Files\Symantec.cloud\EndpointProtectionAgent\Engine\220.127.116.11\MSVCP110.dll
An application has improperly added a version of the Microsoft Visual C++ Runtime dlls into the C:\Windows\System32 directory causing a conflict between the drivers.
1. Boot into
2. Navigate to the
C:\Windows\System32 directory (
not the directory referenced in the error)
Cut both of those files and put them in a convenient location.
Note: If the behavior persists or other concerns are raised then these files should be returned to the System32 directory.
Subscribing will provide email updates when this Article is updated. Login is required.
Thanks for your feedback. Let us know if you have additional comments below. (requires login)
Subscribed to the Article.
Unable to subscribe
Thanks for your additional feedback !!!
Enterprise Support Virtual Agent
Rate Me :
Tell us more:
Welcome! My name is Sami, the Enterprise Support Virtual Agent answering technical support questions.