You receive an error on a computer with Endpoint Protection Small Business Edition Cloud (SEP SBE Cloud) when opening a Microsoft Office product.
The procedure entry point __crtCreateSymbolicLinkW could not be located in the dynamic link library C:\Program Files\Symantec.cloud\EndpointProtectionAgent\Engine\22.214.171.124\MSVCP110.dll
An application has improperly added a version of the Microsoft Visual C++ Runtime dlls into the C:\Windows\System32 directory causing a conflict between the drivers.
1. Boot into
2. Navigate to the
C:\Windows\System32 directory (
not the directory referenced in the error)
Cut both of those files and put them in a convenient location.
Note: If the behavior persists or other concerns are raised then these files should be returned to the System32 directory.
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