Symantec Endpoint Encryption Drive Encryption 11.1 has compatibility issues with Microsoft Surface Pro 3 and newer models. These issues are related to potential incompatibility between default hardware encryption and Drive Encryption software encryption, and the inability to authenticate at preboot to a software-encrypted system with an internal keyboard.
On a client computer:
The software installed is:
Microsoft Windows 8.1 (64-bit) or Microsoft Windows 10 (64-bit)
Symantec Endpoint Encryption Drive Encryption
The hardware is Microsoft Surface Pro 3 or a newer model
As workarounds to these compatibility issues, take the following actions:
Prior to installation: one-time only As an administrator, before you install the Symantec Endpoint Encryption Drive Encryption feature, disable the Microsoft BitLocker encryption. Microsoft enables this Windows feature by default.
Note: Refer to the Microsoft BitLocker documentation for instructions.
Ongoing: every time the user restarts the computer As a user, attach an external keyboard prior to authenticating to Drive Encryption in preboot. Preboot authentication requires this hardware. You can detach the keyboard after you authenticate
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