In the Symantec Endpoint Encryption v 11.1 environment, the traditional WinPE recovery tool does not work with Opal v2-compliant drives that do not have an eDrive dependency. Although the need to recover a drive is rare, as a precaution, create a USB recovery drive. If required, use this USB drive to attempt recovery of the Opal v2-compliant drive.
To create a recovery USB drive
Prerequisite: Ensure that the drive has a minimum of 1 GB of space.
Format the USB drive using the FAT32 format.
In the root directory on the drive, create a folder named EFI.
In the EFI directory, create a subfolder named Boot.
Access a client computer that has Symantec Endpoint Encryption Drive Encryption installed.
Copy the following files from the client computer to the USB drive x:EFI/Boot directory, where ‘x’ is the drive letter: