When logging into the Symantec Endpoint Protection Manager (SEPM) a "Failed to connect to the server" error pops up. This error can be caused by many things and this document will assist in finding the cause and proper solution for the common causes of this issue.
Symantec Endpoint Protection Manager Service:
The SEPM service will not start and in the Windows Event Viewer System log you see the following error:
Source: Service Control Manager Event ID: 7041 Description: The semsrv service was unable to log on as NT SERVICE\semsrv with the currently configured password due to the following error: Logon failure: the user has not been granted the requested logon type at this computer./ Service: semsrv Domain and account: NT SERVICE\semsrv
This service account does not have the required user right "Log on as a service."
The SEPM service will not start and you see the following in <SEPM Install Directory>\tomcat\logs\catalina.out :
INFO: Forced shutdown monitor initialized Protecting dada/output/agent folder with ACLs ... Missing property: scm.db.datasource. (This missing property may vary) Server is not configured correctly, please run Server Configuration Assistant!
In the <SEPM Install Directory>\tomcat\etc\conf.properties you confirm that the missing property listed in the error above is not present.