Microsoft Bulletin: MS15-116-wordloc2010-kb2965313-fullfile-x86-glb.exe continually fails to install on Microsoft Windows 7 Enterprise Clients.
Exit Code 17031
Confirmed in this instance; conflicting versions were installed as follows:
This issue is resolved via updating the Office 2010 components to the same Service Pack 2.
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7.6, 7.5.1, 7.5, 7.1.2 MP1, 7.1.2, 7.1.1
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This will clear the history and restart the chat.