On the CCS Manager machine that is processing the data collection job:
1.) Stop the Symantec Data Processing service.
2.) Edit the <install path>\symantec\reporting and analytics\ccs\dps\symantec.CSM.DPS.exe.config file in a text editor.
WARNING: Backup this file before making any changes.
3.) In the </appSettings> section of this file change the following existing key to have a value of true (as shown):
<add key="EnableRecordsWarnings" value="true" />
4.) Now underneath this key add an additonal key also with value true:
<add key="EnableRecordsInformation" value="true" />
5.) Save the file and restart the Symantec Data Processing service
6.) Rerun the data collection job and note additional errors, if any, in the job messages.
NOTE: Revert changes to the above file after diagnostics are made.
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