Need to move the client or license from one computer to another the Symantec Endpoint Protection Small Business Edition cloud (SEP SBE cloud).
To reclaim your license:
Once you have reclaimed the license simply install the client on the new machine.
Note: Sometimes it can take a short time for the license to become available again in the portal, if the problem persists for more than four hours contact support for further assistance.
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This will clear the history and restart the chat.