This article lists the current system requirements for Symantec Encryption Desktop 10.4.0 for Microsoft Windows.
The article will be updated as additional platforms or other system requirements are tested and added for Symantec Encryption Desktop for Windows.
Added support for the following Windows platforms:
|10.4.0||August 19, 2016|
Removed support for the following Windows platforms:
|10.4.0||August 31, 2016|
Symantec Encryption Desktop can be installed on systems running the following versions of Microsoft Windows operating systems:
The above operating systems are supported only when all of the latest hot fixes and security patches from Microsoft have been applied.
Supported virtual servers include:
The following requirements apply only if you are encrypting your disk. If you are installing Symantec Encryption Desktop only for either email or other Symantec Encryption Desktop functions, you can install on supported 32-bit systems and boot using UEFI mode without having to meet these requirements.
To encrypt systems booting in UEFI mode, the following additional requirements must be met:
For more information on the firmware and boot drive, contact your system administrator or hardware manufacturer.
Symantec Drive Encryption is supported on all client versions above as well as the following Windows Server versions:
Note: Dynamic disks and software RAID are not supported.
For additional system requirements and best practices information, see the article http://symantec.com/docs/TECH149613.
Symantec Encryption Desktop for Windows will, in many cases, work with Internet-standards-based email clients other than those listed here. Symantec, however, does not support the use of other clients.
Symantec Encryption Desktop for Windows has been tested with the following email clients:
Anti-Virus and Other Protection Software Compatibility for Windows
Symantec Encryption Desktop has been tested with the following anti-virus products:
In all anti-virus programs, enabling real-time scanning detects any viruses as the email or attachments are opened. Therefore, although it is recommended to disable email scanning for some of the anti-virus products listed, your email is still being scanned and you are still being protected by your anti-virus product from viruses spread via email.
Symantec Encryption Desktop for Windows has been tested with the following remote desktop services software:
Symantec Encryption Desktop supports the Symantec File Share Encryption feature in the Citrix XenApp environment. For more information, see the article https://support.symantec.com/en_US/article.INFO3668.html.
This section describes the system requirements (compatible smart cards/tokens and readers).
The following smart card readers are compatible when communicating to a smart card at pre-boot time. These readers can be used with any compatible removable smart card (it is not necessary to use the same brand of smart card and reader).
Generic smart card readers
Most CCID smart card readers are compatible. The following readers have been tested by Symantec Corporation:
CyberJack smart card readers
Reiner SCT CyberJack pinpad (0c4b:0100)
ASE smart card readers
AET SafeSign ASEDrive IIIe USB reader (0dc3:0802)
Embedded smart card readers
Compatible Smart Cards or Tokens for Symantec Drive Encryption
This topic lists all of the smart cards or tokens that are supported in Symantec Encryption Desktop 10.4.
Supported smart cards for pre-boot authentication:
Note: S-Trust SECCOS cards are not compatible.
Supported Personal Identity Verification (PIV) cards:
Supported smart cards for storing user keys:
Supported smart cards for storing administrator keys:
Symantec Encryption Desktop for Windows supports the following tablet systems:
Note: To enable compatibility with Secure Boot on Microsoft Surface Pro 1 and Surface Pro 2 laptops, download and run the Microsoft Surface Pro UEFI CA OEM PK Tool. Instructions and the download file are available at http://www.microsoft.com/en-us/download/details.aspx?id=41666. Note that this tool can only be run when your system is decrypted and Secure Boot is enabled.
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