Customer has multiple sites where each site has its own OU and security groups and his users could be a members of multiple groups in multiple sites. This seems to be causing problems with the customer's AD imports. Customer has created multiple AD imports, one for each security group. The first import runs successfully but if the same user also exists in another Security Group then when the next import occurs they drop their previous affiliation.
Apparently this does not happen when the customer does 1 import of all OUs/SGs but this is not practical given the size of the environment and the need to run these imports multiple times per day on some sites.
This issue has been reported to Symantec Development team. A fix will be available in a later release (Curren ETA ITMS 8.0 HF1).
A pointfix is available for those with ITMS 7.6 HF6. See attached file "Pointfix_eTrack3920467_SMP_7.6_HF6.zip"
For those customers with ITMS 7.6 HF7, please refer to KB INFO3459
REQUIREMENT SMP 7.6 HF6
HOW TO INSTALL THIS POINTFIX
1. Extract files from the archive to the NS hard drive. Make sure Point Fix is not extracted to Altiris install directory (or any subfolder to it).
2. Execute PFInstaller.exe with administrative privileges (right-click > Run as administrator). Select "Install Files".
3. Accept UAC (User Account Control) if prompted, select Install Files. Old binaries will be automatically backuped to the Backup folder at the same location where PFinstaller is and replaced with the new ones. Log-file Log.txt will be created at the same location where PFinstaller is.
4. Close PFInstaller window.
Tested PF on ITMS 7.6 with HF6 installed using following scenarios: