Command "status_check" shows "Synapse server is not reachable" when Advanced Threat Protection (ATP) must use proxy server to connect to Symantec servers
Issue with "status_check" command only. It can be verified that no other parts of ATP product are affected by:
verifying ATP status shows green/healthy
verifying no Synapse related problems are reported by the GUI
it's possible to confirm that network events also contain endpoint data.
Symantec is aware of this issue and will update this document when a solution becomes available. It is not necessary to log a support case on this issue. Please subscribe to this article to be notified of any updates.
Subscribing will provide email updates when this Article is updated. Login is required.