When the SEE 11.1.1 communication parameters are updated on the management server, SEE 11.1.1 endpoints that are off the network for a period of time will not receive this updated communication setting. When the client returns to the company network communication to the SEE 11.1.1 server will fail.
This request is being submitted to add a feature in the SEE 11.1.1 client to be able to locally modify the communication parameters while off the network.
Current workaround: Customers affected by this issue have multiple workaround available including:
1. Ensure offline clients VPN in to the company network every "x" number of days and check in. Where "x" represents a number smaller than that set in the "client monitor" setting. 2. Have the SEE 11.1.1 clients check in to a DMZ server 3. send offline customers updated SEE 11.1.1 client packages when communication parameters are updated.
Symantec Corporation is committed to product quality and satisfied customers. This Feature Request is currently being considered by Symantec Corporation to be addressed in a forthcoming version of the product.
Technical Support filed a Feature Request to add this product feature. Note that a feature request is exactly that, a request. There is no committed date for this request from the Encryption Product Management team, nor from the Encryption Engineering team at this time.
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