Customer was attempting to schedule some reports to execute. But the error below was constantly returned, each time the execution time was reached.
Can't process tasks for the schedule b809fc9d-75c3-11e5-897a-10604b98af0c: System.Web.Services.Protocols.SoapException: Object reference not set to an instance of an object. at LogicBase.Ensemble.Userman.Userman.GetUserInfo(String sessionID, String connectionContextName) at ScheduleAccess.ReportScheduleInvoker.Invoke(String scheduleID) at ScheduleAccess.ScheduleInvoker.Invoke()
The SYMQ configuration for handling ProcessManager Sessions are set to be SQL-based.
This is a defect. Most customers that use load-balanced environments will experience this defect. As a workaround, non-load balanced customers can switch to a file-based session persistance. Contact Symantec support for specific instructions on how to do this.
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