Symantec Email Submission Client (SESC) submissions made from Outlook clients connecting to Exchange 2013 do not show in submission details in Symantec Messaging Gateway (SMG)
Last Updated June 15, 2016
Valid submissions made from SESC on Exchange 2013 are not reflected on the SMG submission detail page.
The X-Brightmail tracker is being stripped from the submission. Without the X-Brightmail tracker, the submission will not be considered for Customer Specific Rules.
Exchange 2013 has a feature called Header Firewall which removes X-headers from messages and attachments. This feature must be configured to no longer strip the X-brightmail trackers from messages in order for Customer Specific rules to be created.