Import Patch Data for Windows fails with error: Incorrect database context object.
Last Updated July 07, 2016
Ran Import Patch Data for Windows: Found intermittent executions ran without failure; however, the process failed the majority of the time with the following concluding entries in the logs:
Task instance is completed: 'Run Import Patch Data for Windows on Schedule' (8c8d39f8-ebc7-4a76-972b-04cf086c53af, 84fb7697-70bc-406e-900c-783b20236802), started on 7/6/2016 1:00:01 AM, status=Failed, total time=00:09:14.0484893
Import Patch Data for Windows finished as 'Failed' for 'b1338338-5575-4a27-9808-23bec40d79fa'
Work through the following steps to implement the attached PointFix for ITMS 7.6 HF4:
Minimum Requirement: Installed SMP 7.6 HF4
Installation process: 1. Log in with App ID (Symantec Service Account) 2. Download the PointFix ‘7.6_HF4_SMP_PF3860823.zip’ 3. Unzip the folder; right-click > Run as Admin on the PFInstaller.exe 4. Accept User Account Control prompt and select ‘Install Files’ button
Changes Made: Merged Database contexts for support in HF4
Uninstallation process: 1. Locate the Backup Subfolder in the PFInstaller Directory of the downloaded folder 2. Execute the PFInstaller.exe; right-click > Run as Admin. 3. Accept User Account Control prompt and select 'Uninstall Files'
Advisory: Even with the uninstallation ability; it is always a good idea to ensure recent backup of the Database is in place prior to implementing any upgrades or pointfixes.