The upgrade installer for 7.6 HF5 will not run when upgrading from 7.6 HF4 The installer just disappears without any messages.
In the setup.ini in the extracted folder has version of .178 and the 7.6 HF4 is build .190 so the installer thinks that 7.6 HF5 is already installed.
This issue has been fixed in 7.6.212 release.
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This will clear the history and restart the chat.