Here are some basic troubleshooting steps to find where it might be going wrong with the IIS configuration.
To conclude, if the powershell query also fails to return results then there is no defect or issue within CCS, it's the IIS configuration that is either corrupt and/or can't be read by WMI for whatever reason and is preventing CCS to determine the configuration and in turn causing an UNKNOWN. If you need help determining what is wrong with your IIS website/application configuration Symantec suggests you contact Microsoft technical support.
If the powershell query does report the expected results and CCS is not - please contact you local Symantec technical support representative and open a ticket referring to this article.
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