Following a OS crash, SMG 10.6.1 deployed on Hyper-V 2012 may lose the configuration of the virtual machine's network cards.
Messaging Gateway 10.6.1
This issue has been addressed with the Messaging Gateway 10.6.2 release.
Please see the Messaging Gateway Administration Guide for detailed instructions on how to update the SMG software.
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This will clear the history and restart the chat.