You are trying to install Endpoint Protection Small Business Edition (Cloud) on a server OS, and the installation fails with the error stating "The Setup Wizard could not install all the selected components."
“Installation not completed. The installer could not install all the selected components. If the problem persists, please contact customer support and quote reference number xxxxxxxx." Note: A unique reference number will be generated on each installation attempt.
Additionally, you can find more detailed information in the HEP_Server_Install.log located in: %ProgramData%\Symantec.cloud\syminstall\HEP_Server_Install.log
You may also find more error information in SymantecLauncher.log located in: %ProgramData%\Symantec.cloud\syminstall\SymantecLauncher.log Example:2016-09-22 10:07:29.468; INF; t=7836; CActionCmd_EXE::Run(151) : Action Complete Exit Code: 1627
2016-09-22 10:07:29.468; ERR; t=7836; CActionCmd_EXE::Run(192) : Action Command Failed
2016-09-22 10:07:29.468; ERR; t=7836; CActionScriptProcessor::RunAction(2154) : Action failed - will not attempt to install remaining components (0x65b)
HEP_Server_Install.log exit code 1622, and SymantecLauncher.log exit code 1627 are due to access errors in the temporary folders, or mismatched values for the TMP and TEMP user environment variables.
To correct mismatched TMP and TEMP variable values:
Right-click on Computer or My Computer
Click Advanced system settings
Click Environment Variables...
Take note of the values in the top pane
Edit the values so that they match Default: %USERPROFILE%\AppData\Local\Temp
Click OK to dismiss the edit dialog Note: The newly edited value may show a literal path instead of %USERPROFILE%... This is OK, and will be corrected automatically
Click OK twice to dismiss the remaining settings windows
Log off, and back on
Follow steps 1-6 to confirm the values now match
Run the installer again to complete the installation
To address temp folder permissions:
Try running the installer using Run as Administrator
Confirm you have the ability to browse and write to %TEMP%
Ensure there are no security programs preventing access to the folder