Symantec Protection Engine with a custom connector returns an 500 Internal Server Error.
Last Updated September 15, 2017
Symantec Protection Engine with a custom connector returns an 500 Internal Server Error when using a filemod to scan files larger 2 GB.
The custom connector will use one of the following methods:
The 500 Internal Server Error is expected when the file scan request is for a file bigger than the maximum configured file size. The Maximum file size can be between 2 and 30 GBs. This is set in the DecFileSize
Increase the size of files that Protection Engine will attempt to scan. See reference Article TECH205182. The below commands set the value to the maximum of 30 GB.
Command for Protection Engine 7.5 and 7.8: XMLModifier.exe -s /filtering/Container/DecFileSize/@value 30 filtering.xml