Symantec Protection Engine with a custom connector returns an 500 Internal Server Error.
Article ID: 163758
Updated On:
Products
Protection Engine for Cloud Services
Protection Engine for NAS
Issue/Introduction
Symantec Protection Engine with a custom connector returns an 500 Internal Server Error when using a filemod to scan files larger 2 GB.
The custom connector will use one of the following methods:
- Java: createFileScanRequest
- C++/C#: FileScanRequest
Cause
The 500 Internal Server Error is expected when the file scan request is for a file bigger than the maximum configured file size. The Maximum file size can be between 2 and 30 GBs. This is set in the DecFileSize
Resolution
Known workarounds:
- Increase the size of files that Protection Engine will attempt to scan. See reference Article TECH205182. The below commands set the value to the maximum of 30 GB.
- Command for Protection Engine 7.5 and 7.8: XMLModifier.exe -s /filtering/Container/DecFileSize/@value 30 filtering.xml
- Command for Protection Engine 7.0 :java -jar xmlmodifier.jar -s /filtering/Container/DecFileSize/@value 30 filtering.xml
- Trap the error in your code and handle per your file not scan policy
- Limit files scan requests to file smaller than the DecFile Size setting.
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