Attempts to download a package from its assigned package server keeps failing for more than 240 minutes. It falls back to download the package from Symantec Management Platform (SMP) as a safeguard to be sure that the package is delivered at the end to the client. Clients will download the package from the SMP server as they fail to get it from their package server.
There are many reasons that a Package Server is unresponsive and not serving up packages to agents in a site. When this happens, we see the agent downloading packages from the Notification Server instead of from the Package Server.
By default the Agents will attempt to download the package from the local Package Server for 4 hours (240 minutes), and if it still fails it will then download the package from the Notification Server.
This behavior is intended to assure that clients get their packages when they fail to download it from their assigned package server for a period of time (240 minutes).
When AgentPackageDownloadFromLocalPSOnly is 0: agents can download from the NS.
When AgentPackageDownloadFromLocalPSOnly is 1: agents cannot download from the NS, and must get the package from their local Package Server.
IF AgentPackageDownloadFromLocalPSOnly is 0 then the agent will wait MaxAgentDownloadTryingTimeMins (default 240) before downloading packages from the NS.
There are 2 options to configure how agents fall back to the NS for downloads:
NOTE: In ITMS 8.5 you can now view and edit Core Settings in the Console by going to Settings > Notification Server > Core Settings.
1) Changing the Core Setting "AgentPackageDownloadFromLocalPSOnly" from 0 to 1 will make agents always download from the Local PS. This not recommended in most environments.
2) The recommended way is to increase the value of MaxAgentDownloadTryingTimeMins. This will allow the PS more time to get the packages. This can be configured as follows:
Stop Altiris support service, Altiris service and W3WP (IIS) services
Open with a text editor (prefer Notepad++) on SMP server "C:\ProgramData\Symantec\SMP\Settings\CoreSettings.config"
Find "MaxAgentDownloadTryingTimeMins" and change it's value to the required delay time before clients fall back to download packages from SMP server, default value is 240 minutes
Restart the stopped services.
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