Delay client package download fall back to Management Platform
Last Updated December 19, 2018
Attempts to download a package from its assigned package server keeps failing for more than 240 minutes. It falls back to download the package from Symantec Management Platform (SMP) as a safeguard to be sure that the package is delivered at the end to the client.
In some cases, Package servers might be very slow or forced to sync packages at a specific time. As the package will not be available on the package server till it downloads it from SMP server. Clients will download the package from the SMP server as they fail to get it from their package server.
This behavior is intended to assure that clients get their packages when they fail to download it from their assigned package server for a period of time (240 minutes).
While is it possible to force clients to download packages from their package server only by changing core setting "AgentPackageDownloadFromLocalPSOnly" to 1, it is not recommended.
The fall back to download from SMP server time can be configured as follows:
Stop Altiris support service, Altiris service and W3WP (IIS) services
Open with a text editor (prefer Notepad++) on SMP server "C:\ProgramData\Symantec\SMP\Settings\CoreSettings.config"
Find "MaxAgentDownloadTryingTimeMins" and change it's value to the required delay time before clients fall back to download packages from SMP server, default value is 240 minutes
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