You see the error "We're working to resolve an issue that prevents us from completing your request" when installing an agent for Symantec Endpoint Protection Small Business Edition cloud (SEP SBE) on macOS.
"We're working to resolve an issue that prevents us from completing your request. Try again later."
This error indicates an activation issue, which may be caused by previously installed Symantec or Norton products, or by interference from a filtering device on the network. For example, a web filtering appliance or proxy.
Eliminate networking interference as a possible cause by connecting to different networks, and then retrying activation during the install process. If activation is successful using a different connection, ensure that your network can communicate with the required Symantec.cloud URLs.