The customer upgraded his Servicedesk from 7.5 to 8.x. After the upgrade, it was decided that Change Templates would be used. When attempting to create a change plan template, after the upgrade, the below error occured.
Upgrade from 7.5 to 8.x
System.Exception: Execution Exception ---> System.Exception: exception component created: ---> LogicBase.Framework.BusinessRuleException: The critical error failed execution on component List Change Plan Templates : Invalid column name 'CmChangePlanTemplateId'. : at System.Data.SqlClient.SqlConnection.OnError(SqlException exception, Boolean breakConnection, Action`1 wrapCloseInAction)
The ORM data type for the database table CmChangePlanTemplate did not properly update with the revised structure to respect the foreign key changes made in 8.x
Run the following SQL in your environment:
Delete from ObjectStructureCheck where type_name = 'Symantec.ServiceDesk.Cm.Core.DataTypes.ChangePlanTemplate'
Then attempt to create a new Change Plan Template and make sure that you include an approval chain or CAB.
Subscribing will provide email updates when this Article is updated. Login is required.